A CVS pharmacist who refused to provide a transgender woman her hormone prescription is no longer employed by the pharmacy chain, the company said Friday. She had been excited to finally start her first round of hormone therapy and was 'finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be'.
"He just kept asking, loudly, and in front of other CVS staff and customers, why I was given the prescriptions", Hall said in the blog post.
Hall added that the experience left him feeling "embarrassed and stressed" to the point where he nearly broke down crying in the store. I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor.
Hall said she was "elated" when she left her doctor's office April 24 with three prescriptions.
Hall said he was eventually able to fill the prescription at a Walgreens pharmacy location, but claimed CVS's corporate complaint line ignored his complaints multiple times. On Thursday, Hall said she made a decision to file a complaint to the Arizona State Board of Pharmacy saying something needed to be done.
CVS released a statement regarding the incident.
Her doctor's office tried to intervene, but to no avail, so the physicians sent a new prescription to a local Walgreens where the pharmacist filled it without question, according to Hall.
"If there is an instance where a particular pharmacist has a belief that they can't fill a prescription, they need to take action right away to make sure that someone else is taking care of it", Kilar said.
Hall ended up getting her prescription at another pharmacy.
But when she gave them to the pharmacist at a CVS in this Phoenix suburb, he denied her the medication and didn't give a reason, according to the post.
We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight.
But Steve Kilar, spokesperson for the ACLU of Arizona, told Rewire.News that "the Arizona law that allows pharmacists to refuse service to customers pertains only to abortion and emergency contraception medicine, which is not what Hilde was seeking". DeAngelis said CVS was discussing ways to reinforce its guide for helping LGBTQ patients. The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident.
DeAngelo added that CVS is making arrangements to speak with Hall.
In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people.
Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.
On Friday, one day after Hall shared her story publicly, CVS announced that the pharmacist who allegedly harassed her is no longer employed with the company.