In a bid to smoothen the ride for its drivers, ride-hailing platform Uber on Wednesday launched a new app that will initially be available to select driver-partners in Kochi and courier partners in Chennai.
A year ago a series of improvements were highlighted by Uber for the drivers, including a fairer approach to review the performance and a new navigation system, in response to many complaints launched by the drivers regarding their pays and treatment.
The new app provides a more simple and personalized experience, created to support drivers and delivery partners at every moment of their journey.
The new app entails a number of features essential to both driver partners as well as customers.
"Our teams spent time on-ground, interacting with partners through group sessions, ride alongs and in person meetings to gather inputs".
"Drivers' opinions shaped the app for the better".
According to Uber, the app, which is still in Beta version is one among many initiatives the company plans to take, as part of what it calls "180 days of change".
The app has several new features; a real-time earnings tracker in one; a status bar in the app could inform the drivers the locations from where maximum requests for cabs are coming and this can help the drivers reach those points to get more trips.
"When a driver taps an opportunity, the app will provide optional navigation to the recommended area", the company said.
-Drivers will be able to access notifications and messages about upcoming earning opportunities, feedback from their riders, and information about their account.
Announcing the launch of the app, Uber CEO Dara Khosrowshahi said it was "built for drivers, with drivers".
Driver App Basics: A comprehensive guide to getting started with Uber that will be available to drivers in the coming months. Four months later, after over 100,000 trips, thousands of conversations, and many bugs reported (and fixed!), we're excited to share the product of our partnership: a new app built for drivers, with drivers一designed to meet their needs on every moment of their journey, Blog post added.
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