The arrests in Philadelphia have also prompted comments from relatives of a man in Milwaukee who was shot to death four years ago after employees at a Starbucks twice called police to report a man sleeping in a nearby park.
Cohen, who appeared in the segment alongside Nelson and Robinson, said that from the video of the men's arrest, "the facts speak for themselves".
He also said the police department did not have a policy for dealing for such situations but does now and it will be released soon.
One week after they were arrested at a Philadelphia Starbucks, the two black men seen in a cellphone video viewed more than 11 million times went on Good Morning America on Thursday to describe how arriving 10 minutes early to a business meeting put them in handcuffs. "The announcement we made yesterday about closing our stores, 8,000 stores, to do significant training with our people is just the beginning of what we will do to transform the way we do business and educate our people on unconscious bias". "This happens every day when there's no camera, especially for men of color", said Michelle Merriweather, president and CEO of the Urban League of Metropolitan Seattle.
"And I just watched those men acquiesce to being arrested, knowing that they have to co-operate and they couldn't do anything else about it", she said. I am accountable,"Johnson said in a video on the Starbucks website". "You never know what's going to happen".
"If I saw something that was problematic, where there was a group of teenagers being picked out because of the colour of their skin or their accent, what I had to unlearn [were] the instructions that were given to me that were unfair", she says.
Nelson said he wondered if he'd make it home alive.
A write-up of the "GMA" interview on ABC News said that "Robinson said police never read them their Miranda rights when they were handcuffed and they were held in custody for eight hours". Three police officers showed up not long after. Kevin Johnson, CEO of the Seattle-based company, came to Philadelphia to meet with the men, called the arrests "reprehensible" and ordered more than 8,000 Starbucks stores closed on the afternoon of May 29 so that almost 175,000 employees can receive training on unconscious bias.
Robinson said he "appreciates the public support but anger and boycotting Starbucks are not the solution".
Harris, chairman of the Legislative Black Caucus, said he had asked Ross to meet with the caucus to discuss policy changes and what he termed a "pervasive culture" of officers' treating minorities differently.
Harris said he believes that the Starbucks manager who called the police is prejudiced - but that the officers were culpable because they followed through on her request.
Starbucks announced Tuesday that it would close its 8,000 USA stores for several hours next month to conduct racial-bias training for its almost 175,000 workers.
"It is about a perception that black people are undesirable in a given location", said Princeton University African-American studies professor Imani Perry.