The exact nature of the mixup is unclear, but the airline said in a statement to ABC News that an employee had confused the German Shepherd with the Great Dane, who was bound for Japan.
A USA family's cross-country move became a lot more stressful after United Airlines mistakenly flew their dog to Japan.
The news of Irgo's unplanned odyssey comes as United admits another dog died after a flight attendant forced it to travel in an overhead bin on a Houston-to-New York flight.
Kara Swindle, whose family is in the process of moving from OR to Wichita, Kansas, told KCTV-5 that she just wants her beloved pet to be safe. "I just want to know where my dog is", she said.
After Swindle and her two children arrived in the city on a different flight, they went to a United cargo facility to pick up their family pet. We have notified our costumers that their pets have arrived safely and will arrange to return the pets to them as soon as possible.
The airline said it's flying Irgo back to the U.S.in first class, according to Swindel. But she quickly began to suspect there had been a bad mistake - when an airline employee said something to her about a "beautiful Great Dane" waiting for her. "I would love to know what they are thinking", she said of the other family.
She also has no desire to go to Japan.
"She got the dog off and he was literally not moving", said Sophia. "I've cried too much". She is unsure if they'll be in Wichita because the airline is unsure when Irgo will make it back to Kansas City. "She sat in the airplane aisle on the floor crying, and all of surrounding passengers were utterly stunned", fellow passenger Maggie Gremminger wrote in a series of tweets detailing the incident.
United Airlines recently changed their pet policy, limiting what animals are allowed in the plane's cabin. "We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened".