"We've been seeing these calls for the last four months from Apple", said police dispatcher Jamie Hudson.
An Apple fix center in Elk Grove, CA, is making lots of 911 calls-1,600 since October.
We've reached out to Apple to find out what specific measures it is taking to stop these false alarm calls from causing havoc on the emergency systems in the area and possibly slowing down responders from getting to a real life and death situation.
Dispatchers are able to assess the non-initialized calls in 10 to 15 seconds, then clear the call, he said.
If a 911 call were received from someone's personal cellphone at the Apple campus, the personal phone information would show up, Jimenez said.
"The times when it's greatly impacting us is when we have other emergencies happening and we may have a dispatcher on another 911 call that may have to put that call on hold to triage the incoming call", he said.
"We're aware of 911 calls originating from our Elk Grove fix and refurbishment facility". Sgt. Shaun Hampton, sheriff's spokesman, said the department has been less affected than Elk Grove police but is providing data to help Elk Grove officials, who are working directly with Apple to resolve the problem.
The Emergency SOS feature includes an Auto Call setting that, when active, allows you to call 911 by holding the side button and either volume button.
Apple has told CBS Local it was aware of the problem and was "working closely with local law enforcement to investigate the cause and ensure this doesn't continue". It's likely that this plays a part in these accidental calls. Both the iPhone and Apple Watch have these features enabled by default. If you accidentally call us, that's okay! Most recently, a mother used the feature after she and her son were involved in a vehicle crash with a drunk driver.
The source of the accidental calls is the Apple distribution site in Elk Grove.
Meanwhile, a user can also disable the auto-call feature if his/her device is making same mistakes more often.