In a statement to CNET, Samsung said it is aware of a "small number" of TVs affected by a firmware update on August 17 to the European version of the 2017 MU Series TVs. But those who had already downloaded the update have been left with TVs that won't turn on. We've spoken to Samsung and it's told us that fewer than 200 TVs are affected and that it's limited to the UK.
At the time of publication, those affected by the update were yet to have the issue resolved, despite the TVs having been unusable for more than a week. Any customers affected are encouraged to get in touch with their local Samsung customer service call center directly.
TVs branded with the ludicrous model numbers of UE49MU7070, UE40MU6100 and UE50MU6100K by Samsung are breaking across the country right now, as a firmware update issued by Samsung is bringing them grinding to a halt.
In 2014, we alerted Samsung that the sound from Freeview TV programmes was out of sync on some of its smart TVs.
The original forum post on the TV manufacturer's website complaining about the impact of the update (released last week) received thousands of responses by people experiencing the same issue - some of which had bought TV models only a fortnight ago.
For some Samsung TV owners in Europe, though, it seems that's exactly what happened. After we challenged LG, it investigated and issued a new software fix.
Numerous affected TVs are recent, top-of-the-range models, costing more than £1,000 and their users are, understandably, annoyed.
Many more owners of the bricked TVs contacted The Guardian, frustrated by the lack of information from Samsung.
This customer later confirmed that as far as they could tell, the engineers had no clearer idea on what had happened than the punters themselves. So an engineer may need to visit your home.